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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of K W


July 1, 2024

1  out of  5 rating by K W
""I find it rather perplexing that insurance premiums are increased multiple times a year, for any reason. I moved and my new location is only 8-10 minutes away from my previous apartment, yet my premium increased. It's not as if I relocated across town. Unfortunately, insurance companies appear to be making compliance with the law challenging by consistently raising premiums. This absurdity may contribute to why many people find insurance coverage unaffordable and are forced to go uninsured.""
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March 13, 2024

1  out of  5 rating by R H
"Terrible service. I definitely do not recommend it. Very very Pour customer service, unprofessional."
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October 13, 2023

5  out of  5 rating by DAN MANN
"I give this office five stars! This agency goes above and beyond to help all customers. Thank you to Charlene and Renee for your remarkable service and dedication to being a good neighbor when our customer needed it the most!"
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Donna Venghaus

September 21, 2023

5  out of  5 rating by Donna Venghaus
"Mrs Charlene and Mrs.Renee are the absolute best!!! They give 100%."
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Kori Kalich

January 30, 2023

5  out of  5 rating by Kori Kalich
"Unbelievable customer service! If I could give them over 5 stars I would. Not only did they save me money, I now have the coverages I needed for me and my son. Thank you!!"
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Susan Barnhill

December 30, 2022

5  out of  5 rating by Susan Barnhill
"I needed help faxing something to the main State Farm office. This location is not my agent, but Charlene was most gracious and helped me with the fax. Gracious office! Thank you."
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Monica Atkinson

February 12, 2022

5  out of  5 rating by Monica Atkinson
"Great agent! Renee is the best!"
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Delon M. Delafosse

January 27, 2022

5  out of  5 rating by Delon M. Delafosse
"Oh my goodness. I LOVE THIS OFFICE. MRS. RENAE is the sweetest person ever. She is knowledgeable and she give me all the information that's absolutely necessary for success. I have never had such amazing customer service in my life. Insurance can be complicated but she goes thru and over everything. Brian is amazing as well. He cares about every community he steps foot in. He sets all of us up for success and he has the best staff ever. Thank you to the Brian Richards Team. We love ya'll."
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Matheu Scott

January 27, 2022

5  out of  5 rating by Matheu Scott
"Been with Brian and our customer service agent (Renee Andrews) for a little over a year. Countless times Renee has found the best deal for my wife and I and has always looked out for our best interest. I have referred almost everyone I know to this agent because I know they will receive top of the line care. Thank you for all you guys do!"
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Kimberly Nichols

January 25, 2022

5  out of  5 rating by Kimberly Nichols
"I LOVE this group of people, they always call me back IF I have to leave a message but I usually get helped right away. They are VERY prompted and excellent about trying to get you the best deals. I have been with this group for 5 years and I do not have ONE complaint. Would recommend them to everyone!!"
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Ramona W

January 25, 2022

5  out of  5 rating by Ramona W
"Michelle, Brian, and the whole Brian Richards State Farm Insurance team are outstanding! They solved every issue we have had. We have had several policies over many years with them and appreciate their committed, service-oriented team. Check them out—you will be treated like family!"
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Jerrel Holder

January 24, 2022

5  out of  5 rating by Jerrel Holder
"Great location! Friendly staff. Renee has been super helpful and a wealth of knowledge on most insurance situations and needs."
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January 22, 2022

5  out of  5 rating by S W
"Great agent and superlative staff, especially Reneé Andrew. Renee offers top-notch service. I highly recommend Bryan Richards State Farm."
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matt hilton

January 22, 2022

5  out of  5 rating by matt hilton
"My wife and I moved to the area from Louisiana and had to move insurance also. Brian Richards State Farm staff has been so great to us. They treat u like family. And take care of your every need. I would highly recommend Brian Richards State Farm"
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Brandy Swilley

January 22, 2022

5  out of  5 rating by Brandy Swilley
"Brian Richard's team is the best. They are so attentive to my family's needs and keep us informed on the best rates available."
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Jeffery Randall

January 22, 2022

5  out of  5 rating by Jeffery Randall
"Brian and his team are great! They are very responsive and alway keep me up to date on changing needs. He creates an comfortable environment , in which to do business."
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Michael Wilson

January 22, 2022

5  out of  5 rating by Michael Wilson
"Brian, his wife Michelle, and the entire staff here do a wonderful job of answering any questions that I have. Insurance is complicated, and frankly I don't have the interest or the time to figure it all out. With Brian and his team, I don't need to. For that I am grateful. They are indeed like a good neighbor."
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January 22, 2022

5  out of  5 rating by Mel
"They were so helpful and always there to take my calls, very professional and extremely good customer service!"
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Shawn Andrew

January 22, 2022

5  out of  5 rating by Shawn Andrew
"Went to get car inspection, oops no Insurance card. Called the office and had an email copy in 5 minutes."
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September 16, 2021

5  out of  5 rating by NUKE BASEBALL
"Cares for their customers like family."
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Kenneth Ganther

October 10, 2020

5  out of  5 rating by Kenneth Ganther
"Very positive experience for 3 yrs."
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Chris Clark

August 18, 2020

5  out of  5 rating by Chris Clark
"Best insurance agent I’ve ever had! Saved me a ton of money but more importantly if I need anything, I can always get my agent, Brian Richards, on the phone! He goes above and beyond to help and I can tell he and his team genuinely cares."
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Jesse McIntosh

March 13, 2020

1  out of  5 rating by Jesse McIntosh
"Zero stars. They don't even have the decency to return a call and are more than pleased to rip you off."
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Nick Knepper

October 19, 2019

5  out of  5 rating by Nick Knepper
"Best insurance ever. Super friendly staff."
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Vanessa G

October 5, 2019

5  out of  5 rating by Vanessa G
"Very helpful!!!! Atmosphere is inviting! I got my life insurance policy with Renee, she did a great job! 💜💜💜"