
State Farm® Insurance Agent Brian Richards
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joe The Engineer
February 5, 2025
"Brian Richards office has exemplary customer service! Renee and Charlene were able to swiftly review and update my policy. They were very personable and friendly and even followed up with a call back to ensure everything was taken care of properly. Overall very prompt, personable, and efficient experience!"
Christon Lindsey
February 3, 2025
"The people working here are very kind, patience, and down to the point. They don't waste your time, but they also don't try to rush you. They are very caring and made it very easy to sign up for insurance. They are very understanding and I couldn't recommend enough going to them if you want to sign up with state farm or have any problems at all with your insurance. Would recommend 10/10 times!!!"
Mary Davison
February 1, 2025
"Renee was amazing. I've been with Allstate since 1973 but Allstate's prices keep going up despite not having any claims on my car or house. So after all these years, I decided to shop around. Renee was fantastic, she understood my situation, helped me build the exact coverage I had with Allstate, and saved me $2,000.00 per year! The best part, is I didn't feel pressured at all to switch. Renee took her time, explained all my options, and even stayed late to finish up our call. I'm so happy I switched. Give them a call and see what Brian and Renee can save you."
Rita Miller
January 29, 2025
"Awesome time with Mrs Renee,we really had a great talk yesterday.she really took her time to explain the things I need to know.she's really a sweet person."
Paul Want
January 24, 2025
"First Class experience from the Brian Richards State Farm group!"
Britannia Cornelius
January 24, 2025
"Amazing agents and custom service at this location! They are very thoughtful and their willingness to help makes it easy to talk to them and ask questions."
SUE ANN WILSON
January 17, 2025
"Brian and his team of professionals are GREAT to work with. They know their business are courteous and go above and beyond to meet their clients' needs. I recommend them to anyone looking for personal care with their insurance needs. Give them a call you will not be disappointed."
Kenneth Barnett
January 15, 2025
"Been a customer here for about seven years. Awesome staff . Very helpful very informative. Don't want To do business with anyone else. Thank you."
Isabela Garcia
January 10, 2025
"Great service! Mrs. Renee is an amazing agent, always answering all my questions asap, she is very professional and knowledgeable. I’m very satisfied with the service at this location!"
Cody Sarah Briscoe (The Briscoe’s email)
January 10, 2025
"I have nothing but amazing memories and comments about Brian’s State Farm. They are an amazing team and help in every way possible. You can call or email and they will respond very quickly. Absolutely love these ladies and everything they do."
Elaine Murphy
January 10, 2025
"Special thanks to Charlene Robbins for being a helpful and efficient representative in your office. Her knowledge of State Farm’s insurance policies and practices is outstanding. She is extremely patient in responding to my requests and follows up to ensure everything is completed. Thanks again, and kudos to Charlene. 😊"
ManOGreat
January 9, 2025
"Excellent service no complaints highly recommend"
Kimberly Nichols
January 9, 2025
"I LOVE this group of people, they always call me back IF I have to leave a message but I usually get helped right away. They are VERY prompted and excellent about trying to get you the best deals. I have been with this group for many years and I do not have ONE complaint. Would definitely recommend them to everyone!!"
Aj Base
January 9, 2025
"I was referred to this location by my manager and I must say that I love the way this State Farm team is kind, helpful, and passionate about their customers. Customer service rating is a 10 out of 10. Thank you Renee……"
Jorge Hernandez
January 9, 2025
"Switched over from USAA due to premium being way too expensive. Service with State Farm was amazing. They answered all my questions and got me signed up quick. Very happy with the service so far!"
James Harvey
January 8, 2025
"I have been with State Farm for the last two years and their customer service has been excellent. My contact Charlene has been the best representative I have ever worked with, always responding to messages very quickly, and happy to help with any updates or questions that I had. This is typically a frustration when dealing with other companies, having to dial automated phone lines or wait for call backs. I would highly recommend them."
Christiana Stevens
January 7, 2025
"When I needed to change insurances Renee helped me to insure I was getting the best deal! Then when I needed Renter’s insurance I went online to get a quote and Renee called me right away to again insure. I was getting the best deal they could offer! Customer service is one point and I can really tell that she cares! Highly recommend"
Vincent Guzzo
January 6, 2025
"The agents are extremely helpful and very knowledgeable. Always a pleasure to speak with."
Pedro Chavez
January 6, 2025
"Amazing they help you step by step to fully understand and double check highly recommended"
Ashley Springer
January 5, 2025
"I have been with State Farm since I started driving over 25 years ago and my parents many many years prior to that! I always know they got my back and the prices are affordable for all the great coverage we get! I personally love speaking to Renee as she is always the one I get to discuss things with over the phone! It’s more than just customer service, I have always been treated as a close friend or even family with them! They always call or text me back if we can’t reach one another and are extremely pleasant and helpful to work with! Thank you for always being there! Five stars ⭐️ ⭐️⭐️⭐️⭐️"
Roberto Ibarra
January 4, 2025
"¡Excelente experiencia con Rene! Desde el inicio de la llamada, fue muy amable y profesional. Me ayudó en todo momento a encontrar la mejor cobertura para mis autos, demostrando un gran conocimiento y paciencia. ¡Altamente recomendada! 🚗✨"
Rob Ellis
October 12, 2024
"Great service and very helpful!! I would highly recommend using Mr. and Mrs. Richards for all of your insurance needs!"
Chelsie Cooksey
September 7, 2024
"I've been with state farm for over 15 yrs I believe.... love them and their staff."
K W
July 1, 2024
""I find it rather perplexing that insurance premiums are increased multiple times a year, for any reason. I moved and my new location is only 8-10 minutes away from my previous apartment, yet my premium increased. It's not as if I relocated across town. Unfortunately, insurance companies appear to be making compliance with the law challenging by consistently raising premiums. This absurdity may contribute to why many people find insurance coverage unaffordable and are forced to go uninsured.""
R H
March 13, 2024
"Terrible service. I definitely do not recommend it. Very very Pour customer service, unprofessional."